Alan,

    I really enjoyed reading your post and thinking about my interaction with some of the people that cross my path. I get in a hurry to get the information and move to the next thing because I don’t have enough time in my schedule . I do find that the more intimacy that I have to listen to their story builds more trust and an overall more effective business relationship . Investing more time yields better results long term it is better to spend the time to build the relationship and trust which will bring more .

Thanks,

Dan Reeves CGB CGP
Landmark Fine Homes
2900 Washington Dr
Norman, Oklahoma 73069
405-292-5263
www.landmarkfinehomes.com

> On Feb 4, 2024, at 2:23 PM, Alan Keister - alan at amarillomed.com (via truth list) <truth@stagen.simplelists.com> wrote:
>
> Hello Truth
>
> I am grateful for the journey we are on together. Thanks Tony for the video link - a great reminder of the stories behind each person we meet. I am reminded to stay curious and not place people in certain tribes or categories just  by appearance and initial impressions.  I find this really difficult at times  with patients that I already know fairly well.  I am more likely to assume I know their story and I find that I am less empathetic. Until I looked at the trust equation, I didn’t realize how important this is to creating intimacy-it seems more efficient to make assumptions rather than investing time to listen and make people especially  patients feel heard. However the long term gains on investing time reaps exponential rewards in trust. I keep working on my schedule to make sure I am creating space to allow this to happen-rather than overbooking and rushing past people and their stories.
>
> Best,
>
> Alan Keister MD FACP
> Amarillo Medical Specialists
> 1215 S Coulter Suite 301
> Amarillo TX 79106
> 806-355-9741