Hello Truth

Active listening has been a useful tool over the last few weeks. I have used it at home, in the exam room, and taught it to my staff.  I have learned that it requires a lot of attention to the person which means not paying attention to my watch or phone.  I agree with Paul- my main barrier is my desire for efficiency and these conversations often take more time.  What I am learning is the time invested in active listening actually saves more time in the long run because I have a better understanding of that person.  I can communicate more effectively and sometimes my styles have to change. I also have learned that my family and my staff are more willing to implement this when they see it modeled in me.

Best

Alan Keister MD FACP
Amarillo Medical Specialists
1215 S Coulter Suite 301
Amarillo TX 79106
806-355-9741