Week of 11/2
The Problem
Challenge in Field with Brand Partner desiring to switch Teams.

The Shift
Listening to BP concerns and being empathetic but redirecting (not rescuing) them from their emotions driving desires to what is best for their long term security as a Brand Partner.

The Action
Acting as a Coach / Challenger & working to help all parties to understand it is their best interest for all BPs to abide by Corporate published BP Policies & Procedures.

Week of 11/9
The Problem
Large Market BP Leader's challenges with closing month-end business

The Shift
Move conversation from victim / persecutor/rescuer to Coach / Challenger

The Action
Coach Corporate Staff to better address BP Leader concern & needs for both immediate & for future.

Week of 11/16
The Problem
BP Website functionality issues causing growth and trust challenges

The Shift
Move conversation from victim / rescuer to Coach

The Action
Move BP attitude from disappointed to resolved commitment to press through temporary growth pains

Weekly Score 100%
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