This week I had a chance to practice active listening with an employee who was conflicted around his professional future.  I found that by just listening, even with a few uncomfortable pauses where I think he expected me to speak, he was able to talk his way through his own internal conflict.   A few times I wanted to guide him, give feedback and even caught myself thinking about telling a story. Instead, I stopped and just focused on just. listening. It felt like the conversation was more productive for both of us even though he did most of the talking.

Melissa Haire
Director, Relationship Management
512.354.9976
Melissa.haire@Q2eBanking.com

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