Hi Pele team,

Happy Friday.

During my coaching call with Tony I explained to him a "thank you" I made to a teammate for a great job she did in training a new employee on our team over the last 3 months using the SBI approach.

It went so well calling out clearly the details versus just saying thank you or good job it made me feel that I have been doing a poor job before using this approach thanking people.  It took longer but the results were better and I can see how this will help my team and others understanding the situation, behavior and impact going forward to promote the results we are wanting to build on going forward.

Have a great weekend!

Jim Wilhelm
Director of Sales
Phone: (859) 538-8113
Cell: (513) 702-6554
Email: jwilhelm@galerieusa.com<mailto:jwilhelm@galerieusa.com>
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