I'm still loving the what I have learned on the drama triangle.  Asked a Salesperson (who has been through the Stagen FLP - 3 month version of the ILP) last night if they could call a customer to assist with collecting a past due balance.  They responded telling me that I must not appreciate how much they already do and act like they don't already have 20 other things going on.  I was triggered but took a few minutes to compose before responding.

I did call them out (since I know they know Stagen) and told them they jumped onto the triangle pretty quickly, then responded from a creator perspective.  I received an email back within 20 minutes admitting they jumped, apologizing, and offering to call the customer today.  Then I wrote back expressing appreciation and understanding that they had a lot going on.  Great ending to what could have (and would have historically) been many back and forths (being a victim and persecutor).

Thank you,
Steve

steve.riley@acisinc.com<mailto:steve.riley@acisinc.com>
Cell: 972-333-1333

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