So proud of you Ryan.

Nicola Hobeiche
Managing Director, Assistant General Counsel
ORIX USA Corp
214.237.2036

On Sep 26, 2017, at 10:34 AM, Farha, Ryan <Ryan.Farha@orix.com<mailto:Ryan.Farha@orix.com>> wrote:

I had to have a tough conversation with someone this week for dropping the ball on a project. The ball drop was very out of character so there was a delicate aspect to the conversation. The SBI model was very helpful to me, as was the trust formula and ORIX values.

First, I asked for his side of the story and just listened (active listening plus making sure I wasn’t climbing the ladder).

Then I framed the situation from my perspective and his behavior’s impact on me (using elements of the trust formula, namely reliability). I also looped in the ORIX values and how they speak to the situation.

I can’t go into a lot of detail because of the sensitivity, but my view is the conversation was very positive and we addressed the issue.

<image001.jpg><http://www.orix.com/>

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Ryan Farha  |  Managing Director, Head of Corporate/M&A  |  Legal
ORIX USA Corporation | 1717 Main Street, Suite 1100 | Dallas, TX 75201
t | 214-237-2242  e | ryan.farha@orix.com<mailto:ryan.farha@orix.com> | www.orix.com<http://www.orix.com/>