Ryan, Bob, Ron and I are working on a legal project that Rand is helping us on. In our call today with Rand we ended with our to do list before the next call and also our committed actions. Rand made a commitment to get us some things by tonight - I have no doubt he will meet his commitment to us. Ron, ryan, bob and I made a commitment to each other to make a commitment, and having all gone through or being in the ILP, it's been really great to be speaking the same language together and appreciate what it means to take committed action and also follow through on our promise to each other to take committed action.
It's happening people - it's applying all this skill and knowledge in our ORIX world! We are making ripples each of us to get the class before us and our class over the top and to the other side.
Ask me next week if we actually came through on our commitment to commit 😉

Nicola Hobeiche
Managing Director, Assistant General Counsel
ORIX USA Corp
214.237.2036

> On Jul 6, 2017, at 5:16 PM, Martin, David <DMartin@marinercapital.com> wrote:
>
> Piling on here, agree with below that phrasing as a question, especially if with a subordinate, can leave the request open ended unless the question is around whether a deadline is feasible or not.
>
> David Martin
> Managing Director
>
> Mariner Investment Group
> 1717 Main Street, Suite 900, Dallas, TX 75201
> Tel. (214) 237-2128
> Mobile (214) 649-6649
>
> Email dmartin@marinercapital.com
>
> Attorney Client Privileged and/or Confidential Information
>
>
> -----Original Message-----
> From: ironlady@stagen.simplelists.com [mailto:ironlady@stagen.simplelists.com] On Behalf Of Tharp, Mark
> Sent: Thursday, June 22, 2017 8:21 AM
> To: ironlady@stagen.simplelists.com
> Subject: RE: Committed Action
>
> I agree with Jordan.  There are definitely instances where to prevent ambiguity or uncertainty phrasing the request as a question will do more harm than good...that said its also critical to keep the request respectful for obvious reasons.
>
> MET
>
>
> -----Original Message-----
> From: ironlady@stagen.simplelists.com [mailto:ironlady@stagen.simplelists.com] On Behalf Of Massey, Jordan (OUC)
> Sent: Wednesday, June 21, 2017 5:55 PM
> To: ironlady@stagen.simplelists.com
> Subject: RE: Committed Action
>
> I don't necessarily agree.  I think it depends on the situation and if it is truly a request or is really a requirement.
>
> If it is really a requirement, but presented as a question, you may end up seeming to be manipulative, because there is really only one satisfactory answer and any other answer will not be accepted.  At the end of the day - in order to show that committed action concepts are really ok to employ, there has to be a differentiator between a request and a requirement.  If the line is cloudy, your audience will assume questions are really demands and the answer always has to be yes.
>
> My opinion is that requirements/demands should be stated as such.  (EX: Please complete this project by 5pm tomorrow.)
>
>
> Jordan Massey, CPA, CIA  |  Director  |  Internal Audit  |  ORIX USA Corporation  |  1717 Main Street, Suite 900  |  Dallas, TX 75201  |  t  |  469-385-1378     c  |  214-205-1926     e  |  jordan.massey@orix.com  |  www.orix.com  |  www.orixfoundation.org
>
>
> -----Original Message-----
> From: ironlady@stagen.simplelists.com [mailto:ironlady@stagen.simplelists.com] On Behalf Of Marie Reynolds
> Sent: Wednesday, June 21, 2017 9:11 AM
> To: ironlady@stagen.simplelists.com
> Subject: Re: Committed Action
>
> Ryan- thanks for the post.  My experiences:
>
> Questions stated respectfully and clearly are almost always well received.
>
> Statements are received as authoritative "calls to action" (even though this  may not be intended) and are not well received most of the time.
>
> -Marie
>
> Sent from my iPhone
>
>> On Jun 21, 2017, at 7:56 AM, Farha, Ryan <Ryan.Farha@orix.com> wrote:
>>
>> I've been trying to use Committed Action as much as possible since learning in the HPP.
>>
>> Before HPP, I had a problem with being direct - my concern was rubbing people the wrong way, or coming off as rude, abrasive, etc. The Committed Action practice has helped me grow out of that concern.  In fact, when I started using it someone told me she appreciates the clarity in assignments so she knows what is urgent and what isn't.  It's a useful tool to prioritize for the recipient.
>>
>> One other practice point I tried to figure out early on was whether to frame requests as a question (perhaps with someone senior to you) or a statement.
>>
>> For example, "Jack, can you please . . . ?" versus "Jack, please . . ."
>>
>> I mostly frame requests as a questions to show respect to the recipient. I'd be curious to know whether any of you disagree with this approach, and think maybe framing as a statement is better with direct reports or in other situations.
>>
>> Ryan Farha
>> Managing Director, Legal
>> (214) 237-2242
>> ryan.farha@orix.com<mailto:ryan.farha@orix.com>
>
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