Ryan- thanks for the post.  My experiences:

Questions stated respectfully and clearly are almost always well received.

Statements are received as authoritative "calls to action" (even though this  may not be intended) and are not well received most of the time.

-Marie

Sent from my iPhone

> On Jun 21, 2017, at 7:56 AM, Farha, Ryan <Ryan.Farha@orix.com> wrote:
>
> I've been trying to use Committed Action as much as possible since learning in the HPP.
>
> Before HPP, I had a problem with being direct - my concern was rubbing people the wrong way, or coming off as rude, abrasive, etc. The Committed Action practice has helped me grow out of that concern.  In fact, when I started using it someone told me she appreciates the clarity in assignments so she knows what is urgent and what isn’t.  It’s a useful tool to prioritize for the recipient.
>
> One other practice point I tried to figure out early on was whether to frame requests as a question (perhaps with someone senior to you) or a statement.
>
> For example, "Jack, can you please . . . ?" versus "Jack, please . . ."
>
> I mostly frame requests as a questions to show respect to the recipient. I'd be curious to know whether any of you disagree with this approach, and think maybe framing as a statement is better with direct reports or in other situations.
>
> Ryan Farha
> Managing Director, Legal
> (214) 237-2242
> ryan.farha@orix.com<mailto:ryan.farha@orix.com>