If you make listening and observation your occupation you will gain much more than you can by talk.  Robert Baden-Powell

All,

This week, our tele class will focus on the practice of Active Listening and Leadership Presence. 

Be sure to bring your Active Listening core practice sheet to the class.  It is also attached to this email.

Key concepts in Active Listening:

• Adopt the Active Listening Mindset
• Questioning
• Reflecting
• Empathizing
• Clarifying
• Summarizing

Rand, RPM, and Maryellen