Hi Dickinson,1. I sometimes don't know what to do to improve trust. I do give honest feedback and raise my concerns. I do share personal examples of things that I did not do well to show them this is not a one sided-street. I do check in with them regularly. They do seem to become better at times but it does not mean that I still consider them to be flaky.2. My self-assessment is always harsher compared to how I think the other person perceives me. That's not a surprise though.3. Generally, we have a high-trust organization from my own assessment and also from anonymous internal surveys.4. It's difficult to talk with people about trust if they have not seen the formula.Cheers,Wolf